Utility Billing to Change Late Notice Practices Beginning in January

Utility Billing to Change Late Notice Practices Beginning in January
December 09, 2015

Beginning in January, the City of Belton is adjusting its utility billing process in an effort to enhance efficiency and save money for the utility.

For most Belton utility customers the only change in the billing method that will be noticed is that the due dates for all customers will be extended by five days. Another change is that customers who incur late fees due to nonpayment will have an additional five days before water service is subject to disconnection.

The new billing process will only send late notices after a late fee is assessed, and customers will be subject to disconnection of service 10 days after late notice is sent.

The Utility Billing Department anticipates sending fewer late notices under the new billing process.

Letters explaining the change will be mailed to customers with December billing statements.

The day automated bank drafts are processed will also be extended by five days. The late fee remains $10.